GENERAL

HOW DO I CANCEL AN ORDER?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact us at support@onthegolash.com within 30 minutes of order placement to cancel your order.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact Customer Service Monday – Saturday between 9:00am – 9:00pm EST at mary@onthegolash.com.

I’M INTERESTED IN DISTRIBUTING ON THE GO LASH, WHO SHOULD I CONTACT?

Please Complete The Wholesale Submission Questionnaire and email to mary@onthegolash.com . 

I’M INTERESTED IN BEING AN AFFILIATE WITH ON THE GO LASH, WHO SHOULD I CONTACT?

Please check back shortly. 

DO YOU OFFER A DISCOUNT TO PROFESSIONALS?

Yes! We want to give love back to our favorite people in the industry, our makeup artists and professionals. If you are interested in participating in our Professional Program please email mary@onthegolash.com to submit your application.  

PRODUCT INFORMATION

WHAT ARE 3D MINK LASHES?

3D Mink Lashes are 100% Hand Made, 100% Cruelty Free, Comfortable Strip Lashes reusable up to 25 times with proper care.

WHAT ARE REAL HUMAN HAIR LASHES?

Real Human Hair are soft 100% Hand Made, 100% Cruelty Free, Comfortable Strip Lashes reusable up to 25 times with proper care.  With so many style of Human Hair Lashes, can you chose just one?

 

WHAT ARE LIVING THE LIFE LASHES?

Living the Life lashes are for bold, unique looks.  100% Hand Made, 100% Cruelty Free, Add a little sparkle or color to your day with these lashes.

 

HOW DO I CARE FOR MY LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page. 

HOW DO I APPLY MY LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page. 

HOW DO I REMOVE LASHES?

For information on how to apply, remove or care for your lashes check out our How To Tutorial page.

DO YOUR LASHES COME WITH GLUE?

Our lashes do not currently come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.



SHIPPING & RETURNS

MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION.

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at mary@onthegolash.com.

DO YOU OFFER EXCHANGES AND RETURNS?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at mary@onthegolash.com.



INTERNATIONAL

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to almost every country worldwide.

WHAT LANGUAGE SHOULD BE ORDER BE PLACED WITH?

All orders must be entered and processed in English.

DO YOU ACCEPT MAIL FORWARDING ADDRESSES?

Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.

WHICH CURRENCY ARE MY ORDERS PROCESSED IN?

On The Go Lash orders are processed in US Dollars. 

CUSTOMS AND DUTIES INFORMATION.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

HOW MUCH IS SHIPPING TO MY COUNTRY?

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.